Privacy Policy

1. Introduction

WSAPI ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our WhatsApp API services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and email address

Payment and billing information is processed and stored by Stripe, our payment processor, and is not stored by WSAPI.

2.2 Usage Data

We automatically collect information about your use of our services:

• API requests and responses (metadata only)
• Usage patterns and statistics
• Error logs and performance data
• IP addresses and browser information

2.3 Message Data

We temporarily process message content and metadata to provide our services. We do not store message content longer than necessary for delivery and do not access message content except as required for service operation.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send billing notices
• Send important service announcements
• Provide customer support
• Monitor usage and prevent abuse
• Comply with legal obligations
• Improve our services through analytics

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in these limited circumstances:

4.1 Service Providers

We may share data with trusted third-party service providers who help us operate our services, such as hosting providers, payment processors, and analytics services.

4.2 Legal Requirements

We may disclose information when required by law, court order, or governmental request, or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security audits and monitoring
• Secure data centers and infrastructure
• Employee training on data protection

6. Data Retention

We retain your data only as long as necessary to provide services and comply with legal obligations:

• Account data: Until account deletion plus legal retention periods
• Message metadata: Up to 30 days for operational purposes
• Usage logs: Up to 12 months for analytics and security
• Billing records: As required by applicable tax and accounting laws

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data (subject to legal requirements)
• Data portability
• Object to processing in certain circumstances
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@wsapi.chat.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

9. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and provide our services. You can control cookie settings through your browser preferences.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information promptly.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@wsapi.chat