Privacy Policy

WSAPI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, API, and cloud hosting services (collectively, the "Service").

2.1 Account Information

When you create an account, we collect your name, email address, and authentication credentials. If you sign in with Google or GitHub, we receive your name, email, and profile picture from those providers.

2.2 Billing Information

If you subscribe to a paid plan, payment processing is handled by our third-party payment processor (Stripe). We do not store your full credit card number. We receive and store your subscription status, plan details, and billing history.

2.3 Usage Data

We automatically collect information about how you interact with the Service, including IP addresses, browser type, pages visited, and API request metadata (endpoints called, response codes, timestamps). This data is used for analytics, troubleshooting, and service improvement.

2.4 Instance Data

When you use the WSAPI service, we store your instance configuration (webhook URLs, event filters, instance names). We do not store the content of WhatsApp messages sent or received through the API. Message content is relayed in real-time and is not persisted on our servers.

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and manage your subscription
• Send administrative communications (account verification, billing notices, service updates)
• Respond to your inquiries and support requests
• Monitor and analyze usage trends to improve the Service
• Detect, prevent, and address fraud, abuse, and technical issues
• Comply with legal obligations

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We share information with third-party providers who assist us in operating the Service (e.g., Stripe for payment processing, Firebase for authentication, cloud infrastructure providers). These providers are bound by contractual obligations to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process (e.g., a subpoena or court order).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest (AES-256), access controls, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your account information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes.

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze Service usage. We use Google Analytics to understand how users interact with our website. You can control cookie settings through your browser preferences.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Request data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@wsapi.chat.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@wsapi.chat or through our contact form.