Use Cases
Customer Support Bots
Instantly route incoming messages to your helpdesk or chatbot. React to customer queries in milliseconds, not minutes.
Order Notifications
Trigger real-time order updates when customers reply with confirmation codes or shipping preferences.
CRM Integration
Push every WhatsApp conversation into Salesforce, HubSpot, or your custom CRM. Keep contact history synced automatically.
Analytics Pipelines
Stream message events to your data warehouse. Track delivery rates, response times, and engagement metrics in real time.
Code Examples
// Copy, paste, ship
curl -X PUT https://api.wsapi.chat/instances/{instanceId}/webhook \
-H "x-api-key: your-api-key" \
-H "Content-Type: application/json" \
-d '{
"url": "https://your-app.com/webhooks/whatsapp",
"events": ["message", "message.ack", "presence.update"]
}'Key Features
Two Delivery Modes
HTTP webhooks (push) or SSE (persistent stream) — use both simultaneously
Event Filtering
Subscribe only to events you need; reduce noise and bandwidth
Automatic Retries
Failed webhook deliveries retry with exponential backoff (up to 5 attempts)
Signature Verification
HMAC-SHA256 signatures on every webhook payload for security
Low Latency
Events delivered within 100ms of WhatsApp server receipt
No Extra Cost
Webhooks and SSE included in every plan, no per-event fees
Frequently Asked Questions
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